Administrative Clerk, Heart Lake Conservation Area - Short-Term Contract Position (TRCA-063-20)


Contract Duration: 6 months (April-October 2020)

Under the direct supervision of the Supervisor, Heart Lake Conservation Area, the Administrative Clerk provides administrative and operational support for the facility and direct administrative support to the facility Supervisor. The Administrative Clerk performs general administrative tasks as assigned, including but not limited to basic accounting tasks, preparation and formatting of reports, correspondence, and requests for information.

In support of the facility operations, the Administrative Clerk also participates in a variety of customer service and general maintenance duties as required, such as front-line engagement with visitors, cleaning of buildings and work areas and responding to customer complaints.

Candidates must be flexible to work all required shifts, including evenings, weekends and holidays.



  • Provide general administrative and operational support for the facility, including but not limited to daily accounting tasks, filing, preparation and formatting of reports, correspondence, and requests for information.
  • Carry out a variety of accounting duties including daily cash closing procedures, processing accounting documents, reviewing invoices for accuracy and following up on any discrepancies, processing purchase orders, payment requisitions and internal billings.
  • Assist Supervisor with preparation and review of staff scheduling and time ticket entries.
  • Ensure facility supplies and materials are available and organized; advise and assist Supervisor with any required orders.
  • Assist with reception duties where required and all visitor experience duties.
  • Ensure work areas and any area used by visitors are kept tidy and cleaned daily.
  • When assigned, close areas/buildings for the day ensuring that gates/doors are securely locked and that overnight security procedures are in place.
  • Greet and engage with visitors and potential visitors (in person, by phone and email) in a timely, pleasant and helpful manner to provide exceptional visitor experiences.
  • Operate multi-key computerized point of sale register, e-commerce and reservations systems; reconcile all daily transactions.
  • Maintain a high level of knowledge and communicate details of facility programs, products, activities and events as well as other TRCA facilities, programs and services.
  • Ensure work areas and any area used for visitors are kept tidy and cleaned daily.
  • Other duties may be assigned.



  • 2 years’ experience related to administrative/major tasks.
  • Previous experience working in a customer service position.
  • Post-secondary education in business or office administration an asset.
  • Current Standard First Aid with CPR-C Certification an asset.
  • Cash handling experience an asset.
  • Clearance of Vulnerable Sector Screening required.



  • Superior customer service skills.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and perform duties in a fast-paced environment.
  • Advanced knowledge of various computer software programs and databases, including all Microsoft Office 365 programs.
  • Attention to detail and critical thinking skills.
  • Strong organization, time management and problem-solving skills.
  • Ability to work well independently and as part of a team.
  • Conflict resolution and de-escalation skills.


To apply to this posting, click on the “Apply” icon. Please submit your resume and cover letter quoting job posting #TRCA-063-20 prior to midnight on February 28, 2020.

While TRCA thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised successful incumbent(s) who are not presently permanent TRCA employees may be required to undergo a vulnerable sector and/or driver’s abstract check.

TRCA is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the Authority. We welcome applications from all qualified persons.



Parks and Culture
Salary range: 
$15.67 per hour
Heart Lake CA - 10818 Heart Lake Road. Brampton, Ontario
Closing date: 
Feb 28, 2020
Apply now