Lead Hand, Conservation Parks – Full-Time Contract Position (TRCA-160-21)

Contract Duration: 12 - 16 months

About TRCA:

With more than 60 years of experience, Toronto and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides.

TRCA works to protect the integrity and health of the rivers and creeks in the jurisdiction, develop a system of green and natural spaces that sustains local ecosystems, and advance sustainable practices that improve people’s lives within our growing region.

How you will contribute as part of the TRCA team:

Reporting to the Supervisor, Conservation Parks, the Lead Hand is responsible for managing the day-to-day operation of TRCA’s public-use facilities. This person coordinates and completes general and preventative facility maintenance, and oversees the successful delivery of daily programs and special events. S/he works closely with the Supervisory and Managerial team to inform comprehensive planning processes, and functions as an onsite liaison, addressing internal and external queries and requests that pertain to site operations. With excellent organizational and leadership skills, the Lead Hand manages a diverse seasonal staff team—s/he facilitates job training, assigns tasks, demonstrates best practices and procedures, and provides ongoing motivation. Additionally, this person manages the seasonal budget, and completes a variety of administrative tasks, including inventory management activities. Overall, this position plays an integral role in sustaining facility operations—with superior knowledge and aptitude in the areas of risk management, conflict resolution and customer service, the Lead Hand ensures that TRCA’s public-use facilities meet the highest possible standard of excellence to provide safe, functional and welcome environments for all visitors, clients and staff.

Major Responsibilities:

Operations and Maintenance

  • Manages conservation area, and campground, in accordance with Standard Operating Procedures (SOPs). Provides site knowledge and recommendations to inform planning processes focused on enhancing the functionality, safety and financial sustainability of TRCA’s public-use facilities.

  • Carries out general facility maintenance. Completes daily garbage collection and disposal activities in accordance with TRCA’s waste management policies. Performs general housekeeping duties in indoor spaces. Completes seasonal grounds’ maintenance, including snow removal, salting/sanding, grass-cutting and trimming, hazardous tree and weed removal, and trail maintenance.

  • Safely operates fleet vehicles, utility vehicles, heavy machinery, small and large equipment, hand tools and power tools.

  • Performs preventative equipment and infrastructure maintenance on a regular basis, which may include:

  • Inspecting vehicles (e.g., fleet vehicles, utility vehicles, etc.) and arranging for servicing; and

  • Installing protective fittings and coverings in areas susceptible to seasonal/weather-related damage (e.g., winterizing water lines).

  • Acts as an onsite liaison for project managers, organizational partners, contractors, business clients (e.g., commercial filming companies), and other professional contacts. Provides general oversight during activities, and offers direction and site knowledge.

Customer Service and Conflict Resolution

  • Manages customer service delivery. Adheres to best practices in front-line customer service and communications. Directs seasonal staff on effective service delivery and point-of-sale software operations.

  • Receives general customer grievances. Handles conflicts with patience, understanding and a sincere willingness to facilitate a solution. Seeks Supervisory support and guidance when issues escalate further. Aims to leave all customers with a positive impression of TRCA.

Staff Supervision and Training

  • Supervises seasonal operations staff. Communicates job expectations and daily assignments. Encourages professional development. Leads by example and provides ongoing training and support to develop staff capacity and enhance performance.

  • Provides support to Supervisory staff in the coordination of hiring activities for seasonal positions, which involves: initiating the hiring and recruitment process; identifying position specifications; developing job postings; reviewing submissions from potential candidates; scheduling and carrying out interviews; preparing letters of offer; and organizing staff orientation and training.

Risk Management

  • Actively participates in ongoing risk management. Carries out all work in a safe manner. Uses all required PPE and health and safety equipment. Follows SOPs. Ensures compliance with pertinent legislation and internal safety policies. Uses good judgment and adheres to best practices. 

  • Completes daily site checks and leads licensed professionals through monthly, semi-annual and/or annual facility inspections. Documents all inspections. Carries out or facilitates the completion of required work. Completes follow-up and evaluation.

Administration and Budget Management

  • Maintains facility inventory. Purchases supplies for operations, maintenance and programming. Processes orders and arranges for supply pick-up or delivery. Inspects supplies for quality assurance. Submits payment requisitions and/or VISA reports for reconciliation.

What you will need to succeed:

  • Education (degree/diploma/certifications)

  • Post-secondary degree or diploma from an accredited institution in Facility Management, Resource Management, Business or related field.

  • Three years of progressive experience related to major tasks.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal skills to communicate with visitors, staff, business partners, clients and contract professionals in a positive and professional manner.

  • Excellent customer service skills and superior conflict resolution skills.

  • Excellent creative problem-solving and analytical skills to develop and propose solutions to unique challenges

  • Strong time-management and organizational skills.

  • Computer literacy (e.g., Microsoft Office software).

  • Demonstrated skill in facility maintenance, including basic carpentry and construction, minor plumbing, and landscaping.

  • Demonstrated knowledge of the Occupational Health and Safety Act, Ontario Safe Drinking Water Act, Health Protection and Promotion Act, and other pertinent legislation.

  • Demonstrated ability to take and provide direction, and to work well both independently and as part of a team.

  • Demonstrated ability to safely handle and operate power tools, and small and large machinery (e.g., mowers, grass trimmers), as well as work vehicles, such as snowploughs, tractors, etc.

  • Demonstrated ability to lift and carry objects that weigh up to 50lbs.

  • Demonstrated ability to be active for long periods of time in all types of weather conditions.

  • Demonstrated ability and willingness to work a varied schedule, including weekends, evenings, and regular overtime.

  • Demonstrated ability to work in a high-stress environment and handle serious situations/circumstances in a safe and responsible manner.

  • Demonstrated familiarity with aquaculture systems and/or aquatic facility operations management (for applicable work locations).

  • Boating license, or ability to obtain (for applicable work locations).

  • Valid Class G driver’s license.

What TRCA has to offer you:

As part of a progressive team you will have the opportunity to make a positive impact to preserving and protecting nature, while maintaining a balance between the natural environment and built environment. Working with experts within our field, you will join a team of colleagues that are committed to TRCA’s core values of integrity, collaboration, accountability, respect, and excellence (icare). 

You will be part of a diverse and inclusive organization that:

  • Makes a positive difference in the communities we serve.

  • Fosters high performance and collaborative teams.

  • Provides continuous learning and development opportunities.

  • Offers a comprehensive compensation and benefits program (including Defined Benefit Pension Plan – OMERS/OTPP).

  • Provides unique TRCA Perks.

  • Provides flexible work arrangements.

  • Offers potential for career growth and advancement.

To apply to this posting, click on the “Apply” icon. Please submit your resume and cover letter quoting job posting TRCA-160-21 prior to midnight on June 22, 2021.

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process.

TRCA is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the TRCA. We welcome applications from all qualified persons.

Personal information you provide through the TRCA recruitment, selection and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act.  Any questions regarding this collection activity should be directed to the Supervisor of Records, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (416) 661-6600 extension 5216. 

Conservation Parks and Lands
Full-time contract
Salary range: 
$61,742 - $66,938, 35 hours per week
Indian Line Campground - 7625 Finch Avenue, Brampton, Ontario
Closing date: 
Jun 22, 2021
Apply now