Visitor Experience Representatives, Bathurst Glen Golf Course - Short-Term Contract Position (TRCA-195-21)

Contract Duration: Approximately 2 months 

Number of Vacancies: 4 positions

About TRCA:

With more than 60 years of experience, Toronto and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides.

TRCA works to protect the integrity and health of the rivers and creeks in the jurisdiction, develop a system of green and natural spaces that sustains local ecosystems, and advance sustainable practices that improve people’s lives within our growing region.

How you will contribute as part of the TRCA team:

Under the direct supervision of the Supervisor, Bathurst Glen Golf Course, Visitor Experience Representatives play an integral role in the operation of the Golf Course. They are responsible for delivering exceptional customer service, ensuring every visitor receives the information they require. They also engage and interact with visitors throughout their stay to promote a positive experience, enhanced sales and develop a lasting relationship where possible.

Visitor Experience Representatives will also perform general maintenance duties such as cleaning of buildings and work areas in order to support the health and safety of all staff and visitors. 

Candidates must be flexible to work all required shifts, including evenings, weekends and holidays.

There are various positions available. Work assignments include the following:

  • Clubhouse Attendant
  • Course Marshall

As this job is partly funded by a Canada Summer Jobs grant, to be eligible, applicants must meet the following criteria:

  • A youth between the ages of 15 – 30;
  • A Canadian citizen, permanent resident, or persons who have been granted refugee status in Canada.
  • And legally entitled to work according to relevant provincial/territorial legislation and regulations.

NOTE: Hiring at TRCA is contingent on the clearance of the Vulnerable Sector Screening. Candidates will be asked for a screening only where they have been selected as the leading candidate(s).

Major Responsibilities:

  • Greet and engage with all visitors and potential visitors in a pleasant and helpful manner to provide exceptional visitor experiences.

  • Assist with inquiries and/or concerns in a tactful and professional manner and interact with visitors to promote additional sales.

  • Operate multi-key computerized point of sale (POS) register, e-commerce and reservations systems.

  • Process transactions that include cash handling (sales, exchanges, and refunds).

  • Communicate details of facility programs, products, activities and events as well as other TRCA facilities, programs and services.

  • Assist with merchandising, labeling prices, restocking and recording inventory of all food and retail products as required.

  • Ensure supplies and materials are available and organized, including items for sale, brochures, membership packages and office supplies.

  • Ensure work areas and any area used for interactions with visitors are kept tidy and cleaned daily.

  • Support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

  • Other duties may be assigned.

What you will need to succeed:

  • High school diploma an asset.

  • Experience working in a customer service position an asset.

  • Experience working at an attraction, park or golf course an asset.

  • Cash-handling experience an asset.

  • Experience working in a diverse ethno-cultural environment an asset.

  • Excellent customer service and communication skills.

  • Ability to multi-task and perform duties in a fast-paced environment.

  • Ability to work well independently and as part of a team.

  • Conflict resolution, de-escalation and problem-solving skills.

  • Intermediate computer skills.

  • Must demonstrate the ability to follow routine verbal and written instructions.

  • Current Standard First Aid with CPR-C Certification an asset.

  • Food Handler’s Certificate an asset.

  • Smart Serve Certification an asset.

  • Valid Ontario G2 drivers’ licence an asset.

What TRCA has to offer you:

As part of a progressive team you will have the opportunity to make a positive impact to preserving and protecting nature, while maintaining a balance between the natural environment and built environment. Working with experts within our field, you will join a team of colleagues that are committed to TRCA’s core values of integrity, collaboration, accountability, respect, and excellence (icare). 

You will be part of a diverse and inclusive organization that:

  • Makes a positive difference in the communities we serve.

  • Fosters high performance and collaborative teams.

  • Provides continuous learning and development opportunities.

  • Offers a comprehensive compensation and benefits program (including Defined Benefit Pension Plan – OMERS/OTPP).

  • Provides unique TRCA Perks.

  • Provides flexible work arrangements.

  • Offers potential for career growth and advancement.

To apply to this posting, click on the “Apply” icon. Please submit your resume and cover letter quoting job posting TRCA-195-21 prior to midnight on August 4, 2021.

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised successful incumbent(s) who are not presently permanent TRCA employees may be required to undergo a vulnerable sector screening and/or driver’s abstract check.

TRCA is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the TRCA. We welcome applications from all qualified persons.

Personal information you provide through the TRCA recruitment, selection and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act.  Any questions regarding this collection activity should be directed to the Supervisor of Records, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (416) 661-6600 extension 5216. 

Division: 
Conservation Parks and Lands
Salary range: 
$14.25 per hour, 35 hours per week
Location: 
Bathurst Glen Golf Course 12481 Bathurst Street, Richmond Hill, Ontario
Closing date: 
Aug 4, 2021
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