VISITOR SERVICES REPRESENTATIVE, KORTRIGHT CENTRE - Part-Time Position

SUMMARY OF FUNCTION:

Provide weekend reception and administrative services for the Kortright Centre including admissions, gift shop sales, public announcements, general park information, and answering & directing incoming calls. Welcome visitors and answer inquiries in a tactful and professional manner. Assist weekend supervisor as needed with medical emergencies. Provide excellent customer service.

NOTE: Hiring at TRCA is contingent to the clearance of the Vulnerable Sector Screening. Candidates will be asked for a screening only where they have been selected as the leading candidate.

KNOWLEDGE:

  • 2 years’ experience related to major tasks;
  • Excellent customer service skills;
  • Excellent written and verbal communication skills;
  • Operation of Point of Sale system and credit card sales;
  • Valid First Aid Level C and CPR.

SUMMARY OF MAJOR TASKS:

Perform the following tasks under general supervision.

  1. Provide excellent customer service.
  2. Provide visitors with park and event information, including answering and directing incoming calls.
  3. Greet and direct visitors with appointments and notify the appropriate staff.
  4. Provide guests with recommendations for trails, advise of closures and provide any other directions to areas of the park property as requested.
  5. Process visitor payment and complete invoice information, including daily and weekly sales reports and deposits.
  6. Provide administrative support for events and education teams.
  7. Coordinate daily operations with gate and operations staff.
  8. Gift shop sales.
  9. Perform general housekeeping duties of reception desk, gift shop and gift shop office (cleaning, stock shelves, facing product, shredding paperwork, labeling, event prep. etc.).
  10. Assist as required with any health and safety issues (i.e. Injuries, first aid, etc.).
  11. Prepare detailed status and sales reports.
  12. Perform other related duties as assigned.

TRCA is committed to providing accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If you require disability - related accommodations, please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Division: 
Education and Outreach
Type: 
Part-time employee
Salary range: 
$15.47 per hour
Location: 
Kortright Centre - 9550 Pine Valley Drive. Woodbridge, Ontario
Closing date: 
Oct 23, 2017
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